Privacy Policy

Effective as of: April 14, 2026

1. Data Controller

Jakob Desl
Baumgarten 9
4212 Neumarkt im Mühlkreis
Austria
Email: office@frei-form.at

2. General Information on Data Processing

The protection of your personal data is of particular importance to us. We process your personal data exclusively in accordance with legal provisions, in particular the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

Personal data refers to any data that can be used to personally identify you.

3. Hosting and Online Store System

Our website and online store are hosted by Hostinger.

The provider processes personal data in connection with providing the website infrastructure and the online store, as well as to ensure the security and stability of the website.

We have a contract with the provider for data processing in accordance with Article 28 of the GDPR.

In particular, the following data may be processed:

• IP address

• Date and time of access

• Browser type and version

• Operating system

• Server log files

Processing is based on our legitimate interest in the secure and stable operation of the website in accordance with Article 6(1)(f) of the GDPR.

4. Server Log Files

When you visit our website, the hosting provider automatically collects and stores information in so-called server log files. These include, in particular:

• IP address

• Date and time of the request

• Pages accessed

• Browser type and version

• Operating system

• Referrer URL

This data is used for technical security, error analysis, and to defend against attacks.

Legal basis:

Art. 6(1)(f) GDPR.

The log files are stored for a maximum of 14 days and then deleted.

5. Cookies

Our website uses cookies. Cookies are small text files that are stored on your device and enable certain website functions.

Technically Necessary Cookies

These cookies are required for the website and online store to function properly, in particular for:

• Shopping cart function

• Order process

• Saving settings

• Security features

Legal basis:

• Art. 6(1)(b) GDPR

• Art. 6(1)(f) GDPR

Analyse-Cookies

Analytics cookies are used to analyze user behavior on our website, in particular through Google Analytics.

These cookies are set only with your explicit consent.

Legal basis:

Art. 6(1)(a) GDPR.

You can revoke your consent at any time via the cookie settings.

6. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses cookies that enable an analysis of website usage.

Processing is carried out exclusively on the basis of your consent pursuant to Art. 6(1)(a) GDPR.

We use Google Analytics with IP anonymization enabled. This truncates your IP address within the European Union or the European Economic Area before it is stored.

However, personal data may still be transferred to the United States. Google uses appropriate safeguards for this purpose in accordance with Article 46 of the GDPR, in particular Standard Contractual Clauses and, where applicable, the EU-US Data Privacy Framework.

You can revoke your consent at any time via the cookie settings.

For more information, please see Google’s Privacy Policy: Google Datenschutzerklärung

7. Contacting Us via Email

If you contact us via email, we will process the data you provide (e.g., name, email address, and the content of your inquiry) to handle your inquiry.

Legal basis:

Art. 6(1)(b) GDPR (pre-contractual measures)

Art. 6(1)(f) GDPR (legitimate interest in efficient communication)

The data will be stored only for as long as necessary to process your inquiry.

8. Contact Form

If you send us inquiries via the contact form, the data you provide (e.g., name, email address, and message) will be processed to handle your inquiry.

Legal basis:

Art. 6(1)(b) GDPR (pre-contractual measures)
Art. 6(1)(f) GDPR (legitimate interest in efficient communication)

The data will be stored only for as long as necessary to process your inquiry.

9. Orders in the Online Store

When you place an order, we process the following personal data:

• Name

• Billing and shipping address

• Email address

• Phone number (optional)

• Order details

The processing is carried out for the purpose of:

• Contract fulfillment

• Delivery of goods

• Payment processing

• Customer service

Legal basis: Art. 6(1)(b) GDPR.

10. Payment Processing

Payment processing is handled by Stripe.

In particular, the following data is processed:

• Name

• Billing and shipping address

• Email address

• Payment details

11. Disclosure of Data

Personal data will only be disclosed to the extent necessary to fulfill the contract or where there is a legal obligation to do so.

Recipients may include, in particular:

• Payment service providers (e.g., Stripe)

• Shipping service providers (e.g., Austrian Post)

• Hosting providers

• Tax advisors or government agencies when required by law

We have entered into appropriate contracts with data processors in accordance with Article 28 of the GDPR.

12. Instagram

Our website contains a link to our Instagram profile.

Simply visiting our website does not result in any data being automatically transmitted to Instagram.

You will only be redirected to the Instagram platform once you actively click on the link. In doing so, personal data may be processed by Instagram.

You can find further information in Meta’s Privacy Policy:

Meta Privacy Policy

13. Retention Period

We store personal data only for as long as is necessary for the respective purposes or as required by statutory retention obligations.

In particular, the following retention periods apply:

Contract and billing data: 7 years in accordance with the Austrian Federal Tax Code (BAO)

Server log files: maximum of 14 days

Contact inquiries: until final resolution

14. Obligation to Provide Data

Providing personal data is required to conclude a contract.

Without this data, it is not possible to place an order in the online store.

15. Your Rights

You have the right at any time to:

• Access to information pursuant to Art. 15 of the GDPR

• Rectification pursuant to Art. 16 of the GDPR

• Erasure pursuant to Art. 17 of the GDPR

• Restriction of processing pursuant to Art. 18 GDPR

• Data portability pursuant to Art. 20 GDPR

• Objection to processing pursuant to Art. 21 GDPR

• Withdrawal of consent with future effect

If you wish to exercise any of these rights, please contact us at the email address listed above.

16. Right to File a Complaint

If you believe that the processing of your data violates data protection law, you have the right to file a complaint with the competent supervisory authority.

Competent authority in Austria:

Österreichische Datenschutzbehörde

17. Data Security

Our website uses SSL or TLS encryption to provide the best possible protection for transmitted data.

18. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy as necessary to ensure it always complies with current legal requirements or reflects changes to our services.

The most recent version published on the website is always the one that applies.