Terms and Conditions

Last update 13.08.2026

1. Scope of Application

These General Terms and Conditions (“GTC”) apply to all orders placed through the “freiform” online store at www.frei-form.at. This offer is directed at consumers as defined by the Austrian Consumer Protection Act (KSchG).

The operator of the online store is:

Jakob Desl

Baumgarten 9

4212 Neumarkt

Austria

Email: office@frei-form.at

Phone: +43 681 81961845

2. Conclusion of the Contract

The products displayed in the online store do not constitute a legally binding offer, but rather an invitation to place an order. The ordering process consists of the following steps:

• Select the items

• Add to cart

• Enter customer information

• Select payment and shipping methods

• Review the order

• Submit the order by clicking the “Place Order” button

By submitting the order, you are making a binding offer to purchase the selected goods. The contract is not concluded until:

• a shipping confirmation is issued or

• the goods are actually shipped

3. Prices and Payment Terms

All prices are in euros, inclusive of applicable sales tax, plus shipping costs. The following payment methods are available:

• Credit card

• Apple Pay

• Google Pay

• Klarna

• Payment processing is handled by Stripe

4. Delivery

Delivery will be made to the shipping address you provided. Unless otherwise stated, the delivery time is 3–7 business days. Should there be any delays in delivery, you will be notified.

5. Shipping and Transfer of Risk

The risk of loss or damage to the goods is not transferred to you until the goods are handed over to you or to an authorized recipient.

You are asked to inspect the goods upon receipt for any obvious damage caused during shipping and, if necessary, to report such damage to the delivery person. Your statutory warranty rights remain unaffected by this.

6. Retention of Title

The goods remain the property of the seller until full payment has been made.

7. Warranty

The statutory warranty provisions under Austrian law apply. If you have any questions or complaints, please contact us at: office@frei-form.at

8. Liability

The provider is liable exclusively for damages resulting from willful misconduct or gross negligence.Liability for slight negligence is excluded to the extent permitted by law. This does not apply to damages resulting from injury to life, limb, or health, nor to claims arising from mandatory statutory provisions.

9. Right of Withdrawal

Consumers have the right to withdraw from this contract within fourteen (14) days without providing a reason. The withdrawal period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods. To exercise your right of withdrawal, you must notify us at:

Jakob Desl

Baumgarten 9

4212 Neumarkt

Austria

Email: office@frei-form.at

Notify us of your decision to cancel this contract by means of a clear statement (e.g., by email or mail).

To meet the deadline, it is sufficient to send the notice in a timely manner.

Consequences of Cancellation

If you cancel this contract, we will refund all payments, including standard shipping costs. The refund will be issued no later than 14 days after we receive your notice of withdrawal, using the same payment method you used for the original transaction.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods—whichever comes first. You are responsible for the direct costs of returning the goods.

Returns should be sent to:

Jakob Desl

Baumgarten 9

4212 Neumarkt im Mühlkreis

Austria

10. Exclusion of the Right of Withdrawal

There is no right of withdrawal for: custom-made products, personalized goods.

11. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR platform): EU Online Dispute Resolution Platform

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law applies only to the extent that it does not restrict any mandatory statutory provisions of the country in which the consumer has his or her habitual residence.